Descripción

Purpose: This role is responsible in shaping and executing comprehensive omnichannel strategies. This involves an active participation in the product teams with deep understanding of their outcomes and customer needs, providing best-in-class customer experience and ensuring omni channel accurate communication. This position is co-responsible of design and implement end to end communication strategies to support the product teams to pursue and achieve their outcomes making them closer to customers. Finally, this role is responsible to ensure the operability and to advice improvements for the omni channel platform ensuring impact maximization in expected customers. Key Customer Facing Relations: Internal: Customer Territory Leads, Key Product Specialist, MSL, Product Team members, Chapter Lead, Sponsor, Regional Digital team, global digital team. External: Customers (Government and private) Key Decision Makers, Key Opinion Leaders, HCP and local partners in omni channel initiatives. Scope (global, regional or local): Local